• We are so excited for you to receive your products! We aim to process all orders for shipment within 1-2 business days. You will receive an order confirmation and a shipping confirmation email that contains your tracking information. If you're in the UK, your order usually arrives in 3-5 business days. If you're in the rest of Europe, your order usually arrives in 7-15 business days. For orders going to the rest of the world, please allow 10-25 business days.
• If you have not received your order in the usual time as specified above, don't worry as delays do occasionally occur. Order processing times may be slightly longer than usual at the moment, due to increased order volumes. We apologise for any inconvenience.
  For more questions on shipping, please visit our Shipping & Returns page.

Upon the shipment of your order, you would have received a shipping confirmation email that contains a link to track your order.

Yes, we offer free shipping for large UK orders, and run special free shipping promotions from time to time. Check the cart when you check out to see the current offer on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer refunds where goods arrive damaged.

Please contact us at hello@maydiplus.com and include a photo of the damage and include your order number.

We hope you love our skincare. If you wish to return a product please contact us at hello@maydiplus.com

Each product description within our online store lists the full ingredients of each product, plus the ingredient lists are printed on each product carton. If you have any questions about the ingredients in our products, please contact us via the chat or email us at hello@maydiplus.com.

Yes, all of our products are suitable for vegans as none of them contain any animal derived ingredients including honey and beeswax.

We recommend using our Rejuvenating Night cream at night only as it contains Retinoids, a vitamin A derivative which can be unstable in UV light so works more effectively at night.  Retinoids also make skin more susceptible to sunburn so it’s important that you wear sunscreen during the day when using the Rejuvenating Night Cream. 

If you prefer a night cream without retinol we recommend using our Hydrating Treatment Mask as a night cream instead. If you have questions about our products please contact us at hello@maydiplus.com

• Yes, our glass bottles and jars and lids are recyclable and can be placed in your recycling bin for regular home collection. The exception to this is the serum pump which is not recyclable. Our supplier is developing a recyclable solution which we plan to switch to at our next manufacturing run.